Walk
Support
We read every message.
The fastest way to reach us is email: contact@makeartapp.com. Tell us what you were doing and what you expected to happen, and we will get back to you.
Common questions
Why does Walk ask for location "Always"?
So walks keep recording with your phone in your pocket and home zones can notice when you leave and get back. Your location is used on your device only. It is never sent to us. You can change this anytime in Settings, Privacy and Security, Location Services, Walk. Walks recorded manually work with "While Using" too, but background features need "Always."
How do I restore Walk+ on a new phone?
Open Walk, go to the Walk+ screen, and tap Restore Purchases. Make sure you are signed in to the same Apple Account you subscribed with.
How do I cancel Walk+?
Open Settings on your iPhone, tap your name, then Subscriptions, then Walk+, then Cancel Subscription. You keep Walk+ until the end of the paid period. Refunds are handled by Apple.
Are my walks backed up?
Your walks live on your iPhone. If you back up your iPhone with iCloud or a computer, your Walk data is part of that backup. Deleting the app removes its data from the device.
Does Walk work without an internet connection?
Yes. Recording walks, viewing history, and your home zones all work offline, because everything lives on your phone. Map tiles need a connection to load.
Contact
Make Art Inc., Chicago, Illinois, USA.